FAQ

❓ Frequently Asked Questions – X15 Bluetooth Earbuds

1. How long does the battery last on a single charge?
The earbuds provide up to 6–8 hours of continuous playtime, and the charging case extends total usage up to 12 hours.

2. Are the X15 earbuds waterproof?
Yes, they have an IPX5 rating, making them resistant to sweat and light rain — perfect for workouts and outdoor use.

3. Do the earbuds support gaming mode?
Absolutely! The X15 features a low-latency (50ms) gaming mode for a smoother and faster audio experience during gameplay.

4. How far is the Bluetooth range?
With Bluetooth 5.0/5.1 technology, you can enjoy a stable connection up to 10 meters (about 33 feet).

5. Can I use one earbud at a time?
Yes! You can use either the left or right earbud individually for calls or music.

6. How do I control music and calls?
The X15 earbuds have smart touch controls — tap to play/pause music, answer/end calls, and activate voice assistants.

7. Is there a warranty included?
Yes, we offer a 30-day money-back guarantee and a 6-month limited warranty for manufacturing defects.

8. How do I know the charging status?
The digital LED display on the case shows the battery levels for both the case and earbuds in real time.

9. Are the earbuds compatible with iPhone and Android?
Yes, the X15 earbuds work perfectly with all Bluetooth-enabled devices, including iOS, Android, Windows, and more.

10. How long does shipping take for U.S. customers?
Orders typically ship within 24 hours and are delivered in 5–7 business days across the United States.